Questions
FAQ
Short answers about sizes, delivery and returns. If something is not covered here, email support@lunarabedding.com or call (307) 223-5678, and a person will reply within one business day.
Sample design shownHow long will my order take?
Printing and quilting take 5–7 business days, then shipping takes 7–15 business days. Plan on 12–22 business days in total. See our Shipping policy.
How much is shipping?
$7.99 per order, and free on orders of $199 or more.
Where do you ship from?
Sets are made to order by our production partner and shipped directly to you, sometimes from outside the United States. Every order is tracked. If a carrier ever asks you for an import duty or fee on a US order, email us before paying. Outside the United States, the destination country may charge duties, which are paid by the recipient.
What is included in a set?
One quilt and two matching pillow shams (covers). Pillow inserts are not included. Sham sizes: Single 20″ × 30″, Twin and Queen 20″ × 26″ (standard pillows), King 20″ × 36″ (king pillows).
What sizes are available?
Single (quilt 59″ × 70″, a throw or toddler-bed size, shorter than a twin mattress), Twin (69″ × 90″), Queen (90″ × 90″, fits full and queen) and King (104″ × 94″, fits king and California king).
What is it made of and how do I wash it?
100% polyester: a brushed microfiber face over a light polyester fill. Imported. Machine wash cold on a gentle cycle, tumble dry low, no bleach.
Do the photos show the real quilting?
Product photos are digital previews of the design on a bed. The quilting stitch on your set follows our standard quilting pattern; it does not trace the outlines of the artwork. The raised, appliqué look is part of the printed artwork.
Can I cancel or change my order?
Yes, free of charge within 12 hours of ordering. Email support@lunarabedding.com with your order number.
Can I return a set if I change my mind?
Every set is made to order just for you, so we do not accept returns or refunds for a change of mind. If it arrives damaged, misprinted or not what you ordered, we reprint it or refund it in full. Full details: Refund policy.
What if my set arrives damaged or misprinted?
Email a photo within 30 days of delivery. We reprint it or refund it in full, and you do not need to send it back. See our Refund policy.
Which payment methods do you accept?
Major credit and debit cards and the express wallets shown at checkout. Checkout is encrypted and processed by Shopify.
How do I contact you?
Email support@lunarabedding.com or call (307) 223-5678, 9am–5pm Mountain Time, Monday to Saturday.