Refund policy

Returns and refunds

Every set is printed after you order it, so we do not hold stock to swap from. We still want you to keep something you love, so here is how it works.

If something is wrong with your order

If a set arrives damaged, misprinted or is not what you ordered, email support@lunarabedding.com within 30 days of delivery with your order number and a photo. We will reprint it or refund it in full — your choice. You will not be asked to ship it back.

If you changed your mind

Every set is made to order just for you, so we do not accept returns or refunds for a change of mind. We replace items that arrive misprinted, defective or are not what you ordered, as described above.

Cancelling

Orders can be cancelled free of charge within 12 hours of ordering. After that the set is already being made and cannot be cancelled, but the return option above still applies.

Every item is made to order just for you, so once production has started we cannot accept returns or refunds for a change of mind.

Refund timing

We issue approved refunds promptly, normally within 2 business days of approving a claim or receiving your return. Refunds go back to the original payment method, and your bank normally posts them within 5 to 10 business days.

Questions: support@lunarabedding.com or (307) 223-5678.