Shipping policy

Shipping

Making your order

Every set is printed and quilted for you by our production partner after you order it. That takes 5 to 7 business days before it ships. Sets are shipped directly from our production partner, sometimes from outside the United States.

Delivery times and cost

Stage	How long	Cost
Printing and quilting	5–7 business days	—
Shipping after dispatch	7–15 business days	$7.99 flat, free on orders of $199 or more
Total	12–22 business days

We would rather give you an honest range than a number you have to chase us about. If your order passes 22 business days, email support@lunarabedding.com and we will look into it within one business day.

Tracking

You get a tracking link by email as soon as the parcel is scanned by the carrier. Tracking can show little movement while the parcel is between countries. If it has not moved for 7 days, email us and we will chase it.

Customs and duties

United States: sets may be shipped into the US from our production partner abroad. If a carrier ever asks you for an import duty or fee on a Lunara order, email us before paying and we will help you resolve it.

Other countries: orders delivered outside the United States may be charged duties or import taxes by the destination country. These are not included in our prices and are paid by the recipient.

Lost parcels

If your order has not arrived 22 business days after you placed it, email us. If the carrier confirms the parcel is lost, or cannot locate it within 5 business days of our enquiry, we reprint and reship your set at no cost. If you would rather not wait for a replacement, we refund you in full instead.

Where we ship

We ship to the United States and to most countries worldwide; the full list is shown at checkout. The same rates and delivery times apply to every destination.